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    novaPDF does not appear in my Printers and Faxes after installation

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    Feb 21, 2019


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    After you install novaPDF it is recommended to restart your computer if the final window of the installation wizard tells you so. If novaPDF does not appear in your Printers and Faxes list after installation (or you get Printer not installed when trying to create PDFs), it means something went wrong with the installation.
    One of the possible reasons the installation failed is due to the fact that the Windows printer installer looks for the file framedyn.dll in the system path and does not find it (Microsoft shows solutions for that here too - Microsoft Knowledge Base Article 319114).
    This DLL is supposed to be located under a wbem directory in system32 and the system path is supposed to point to that directory.
    However it seems that under some installations, the system path contains a space character after the wbem directory or before it, which prevents Windows XP from finding this DLL, or in the Environment Variables the path to this directory is different than the one on your hard drive.
    Solution:
    1. Go to Start->Programs->novaPDF and select Uninstall novaPDF
    2. Check to see if the path of that dll is c:\windows\system32\wbem with a space after wbem (or before it). If this is the case, please remove it and try reinstalling novaPDF
    3. If that space isn't in there, copy the framedyn.dll file to the c:\windows\system32\ directory and reinstall novaPDF after that.
    4. If that doesn't work either, go to Start->Settings->Control Panel->System->Environment Variables, in the System Variables select Path and click on Edit. See if the path containing wbem (%SystemRoot%\System32\Wbem by default) has the first letters of the system32 and wbem folders the same case as the path on your hard drive, if not change them in this variable to match those of the hard drive. For example if on your hard drive the path is C:\WINDOWS\system32\wbem but in the system variable mentioned above it appears as %SystemRoot%\System32\Wbem, you will have to change the latter to read %SystemRoot%\system32\wbem (notice the small caps). Reinstall novaPDF after that.
    Since novaPDF supports logged installation, these are some other errors shown in the log file when the installation fails due to the reason mentioned above:
    *FAILED to install driver: "novaPDF Printer Driver" Error = 126
    did not add "novaPDF Monitor" port monitor. Error = 3006
    FAILED to install printer: "novaPDF" Error = 1797*